I am a Registered Nurse who works for a Health Management Company. We speak to many Lumenos members, as well as members from other insurance groups. Our company does not ever, under any circumstances, report anything that is disclosed during these conversations to the insurance companies or employers.
You are correct in that my company, and other companies like ours, receive our initial list of members to call based on the claims that have been generated. In short, we get our names from insurance companies. But the members name and his condition are the only information that is given to us. That is the extent of our communication with the insurance companies.
It is a documented fact that those people enrolled in our health education programs benefit greatly. Our diabetic members are taught to understand their condition, and the reasons they should control their blood sugars. We give them advice on diet, exercise and medication management. In return, these member's blood glucose readings drop dramatically. Our members with high blood pressure have similar results after learning about their condition and how to manage it. Blood pressures are decreased with these members as well.
Health management companies like the one I work for is an effort by the insurance companies to educate people on how to maintain or improve their health in order to keep them out of the hospitals and doctor's offices. Insurance companies are finally realizing that it might prove worthwhile to reach out to people before their conditions become acute and they are spending outrageous amounts of money for one hospital stay after another.
It is easy to blame insurance companies for the sky rocketing costs of health care. Costs are high in part because in the past we never had to know, or care, about health costs. All we ever had to do was pay our copay, or 20% of our medical bill. We didn't understand in-network or out-of-network providers. Consumer driven health plans are changing the face of healthcare insurance. Now we are responsible for chosing who we see for our medical concerns. We can not only shop for health professionals, but for health facilities. We are now in the driver's seat. We do not have to rely on our primary MD to tell us where to go and who to see.
These plans are our future. It's time be proactive. Consumer-driven health plans and health management companies are here to help us conserve our health dollars and give us choices. It's time to lose the paranoia and take responsibility to improve our health.